Legal
Terms
Every promise made anywhere else on this site, written out properly. If a clause here contradicts something we have said elsewhere, tell us — that is a mistake, not a catch.
Not yet reviewed by a solicitor.
Placeholder. This is not yet confirmed: Not reviewed by a solicitor. The owner must confirm every clause is one they will honour, particularly the 12-month warranty, no fix no fee, and monthly invoicing for business customers.What we quote is what you pay
The price we give you before we set off is the price you pay. It includes the call-out, wherever you are in IP1–IP12. There is no evening premium and no weekend premium.
If we open the phone and find something we did not expect — a second fault, or damage that changes the job — we stop, tell you, and give you a new price before doing any more. You are free to say no at that point and you will not owe us anything.
No fix, no fee
If we cannot complete the repair, you pay nothing at all — not for the parts, not for the labour, and not for us coming out.
Water damage is the one repair where we will not promise a result before we have opened the phone up, because it depends entirely on what got in and how long it sat there. The no fix, no fee promise still applies.
The 12-month warranty
Every repair carries a twelve-month warranty on both the part we fitted and the labour. If the part fails or the repair comes undone in that time, we come back and put it right at no cost.
The warranty covers the repair we did. It does not cover accidental damage afterwards — a new drop, a new crack or new liquid damage is a new repair. It also does not cover a different fault elsewhere in the phone that we did not touch.
The warranty stays with the phone, so it still applies if you sell or pass on the handset.
Paying
You pay at the end, once the repair is done and working and you are happy with it. Card, Apple Pay, Google Pay, cash or bank transfer.
Business customers can be invoiced monthly with a VAT receipt. Ask before the first visit so we can set it up.
Booking and cancelling
Booking is by WhatsApp or phone. There is no deposit and nothing to pay up front.
If you need to cancel or move an appointment, tell us as early as you can and there is no charge. If we cannot make a slot we will tell you as early as we can, for the same reason.
Your data on the phone
Back up your phone before any repair. We take care, but no repair is entirely without risk, and a backup is the only thing that makes data loss recoverable.
We do not need your passcode for a screen or a battery and we will not ask for it. Your phone stays in front of you throughout.
What we will tell you honestly
If a repair costs more than the handset is worth, we will say so rather than take the work. If a charging port only needs cleaning out, you pay for a clean and not for a new port. If we think a phone is not worth saving, we will tell you and point you at a sensible second-hand replacement.
Client Cheers, Ipswich, Suffolk. Company number 00000000TODO:REAL-DATA